If you would like to return your clip in hair extensions you may do so within 7 calendar days of receiving them. We cannot refund or exchange any hair that has been opened due to quality and hygiene reasons. So be 100% sure before opening the packet! Please note that all delivery fees will be deducted from the purchase price for all refunds.
As hair extensions are a serious hygiene sensitive product, if the quality seal (pink heart) has been broken or the hair extensions have been taken out of the packaging they will not be able to be refunded or exchanged. You will only be able to return the hair extensions if they have not been removed from the original packaging and are in their original brand new sealed condition. Any evidence of tampering with the quality seal or other parts of the packaging will result with you being unable to return your hair extensions for a refund or exchange.
Any manufacture defects must be brought to our attention and returned within 7 calendar days of purchase for replacement.
If you choose to dye your clip in hair extensions this is to be done at your own risk and is NOT recommended. Rather make sure you choose the correct colour. If you choose to cut your extensions we cannot accept them back as a return or exchange. We WILL NOT refund products that have been altered with in any way.
Should you wish to exchange your extensions for a different colour you need to do so within 7 calendar days with the product unopened and untampered with. We will only send out your new set once we receive the original one back and can confirm the package hasn’t been opened.